Working at Ulcomb House
24 London Road, Sittingbourne, ME10 1NA
Operated by Cartref Homes UK Limited
5 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Open supportive culture and stable long-serving staff with strong safety practices, although basic activities and just enough staffing hold it back."
Safety & Risk
8/10
✓
Staff gave examples of proactive safeguarding. Risks assessed and minimised, lessons learned from incidents, safe medicines management.
Staff Culture
8/10
✓
Staff thought the culture was transparent and open. They felt well supported and comfortable raising issues with the manager.
Staffing Levels
6/10
✓
There continued to be enough staff to keep people safe. Most staff had worked at the service for several years.
Training & Dev
7/10
✓
Training had been updated and was regularly undertaken including specialist training. Staff received supervision and annual appraisals.
Management
7/10
✓
People said the registered manager was approachable and supportive. Staff told us the manager is always supportive and listens to us.
Programmes
6/10
✓
People supported to gym regularly, cook using visual prompt cards, access community and garden for independence.
Points to consider
Staff numbers are enough to cover needs with long-serving team but no word on light workloads or extra time for personal care.
There continued to be enough staff to keep people safe and meet their needs.
No activities coordinator or special programmes like pet therapy, just basic cooking lessons, gym and picture cards.
People had been supported by staff to use visual prompt cards which had photos of every step of a recipe to learn how to cook.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews