Working at UBU - Cragmere
Cragmere, Glusburn, BD20 8RB
Operated by Northern Life Care Limited
4 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Useful training, supportive culture and engaging activities, but no permanent manager left staff without stable leadership and high past turnover."
Safety & Risk
7/10
✓
There were procedures in place to protect people from abuse and unsafe care. We saw risk assessments were in place... Medicines were managed safely. Staff understood the requirements of the Mental Capacity Act.
Staff Culture
6/10
✓
Staff told us they were well supported by senior staff... management team were approachable... This motivated them to support people in the best possible way.
Staffing Levels
5/10
!
There had been a high turnover of staff and use of agency staff in the previous year. However this had settled when we inspected. Specific agency staff worked regularly in the home.
Training & Dev
7/10
✓
Staff told us the training they received was useful... working towards national care qualifications... received regular supervision and appraisal of their performance.
Management
2/10
✕
There was not a manager registered with CQC when we inspected. The previous registered manager had left the service in June 2016... This had left staff without stable leadership over this period.
Programmes
6/10
✓
People were involved in regular work, social and leisure activities... job helping with drinks at a care home... charity shop... shopping, visits to café's, swimming, gym classes and holidays.
Points to consider
No permanent manager in post for over a year, leaving staff without stable leadership.
There was not a manager registered with CQC when we inspected... had left the service in June 2016... This had left staff without stable leadership over this period.
High staff turnover and agency use over the past year, even though things have settled now.
There had been a high turnover of staff and use of agency staff in the previous year. However this had settled when we inspected. Specific agency staff worked regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews