Last updated: 9 February 2026
"Useful training, supportive culture and engaging activities, but no permanent manager left staff without stable leadership and high past turnover."
There were procedures in place to protect people from abuse and unsafe care. We saw risk assessments were in place... Medicines were managed safely. Staff understood the requirements of the Mental Capacity Act.
Staff told us they were well supported by senior staff... management team were approachable... This motivated them to support people in the best possible way.
There had been a high turnover of staff and use of agency staff in the previous year. However this had settled when we inspected. Specific agency staff worked regularly in the home.
Staff told us the training they received was useful... working towards national care qualifications... received regular supervision and appraisal of their performance.
There was not a manager registered with CQC when we inspected. The previous registered manager had left the service in June 2016... This had left staff without stable leadership over this period.
People were involved in regular work, social and leisure activities... job helping with drinks at a care home... charity shop... shopping, visits to café's, swimming, gym classes and holidays.
No permanent manager in post for over a year, leaving staff without stable leadership.
There was not a manager registered with CQC when we inspected... had left the service in June 2016... This had left staff without stable leadership over this period.
High staff turnover and agency use over the past year, even though things have settled now.
There had been a high turnover of staff and use of agency staff in the previous year. However this had settled when we inspected. Specific agency staff worked regularly.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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