Last updated: 10 February 2026
"A proud family-like team with supportive management, although only standard training without specialist courses and no dedicated activities coordinator hold it back."
Staff received training and support so that they managed medicines safely. Senior staff audited medicines regularly. Incidents were analysed and reported to the senior staff with good oversight.
Staff told us they were proud to work for U&I Care Limited... One staff member told us, 'It's not like being at work; it is like a family here. We work as a team and get things done.'
Thorough assessments had been undertaken of the suitability of staff to work with people supported by the service. Some new staff were not offered a permanent contract if they had not reached agreed standards at the end of their probationary period.
Records clearly showed that staff received formal supervision, appraisal and regular training. New staff received induction training into the role covering the standards in the care certificate.
Improvements had been made to the structure of the management team since the last inspection and this was seen as a positive move. Staff told us they felt supported by the management team.
The person was offered a stimulating range of social and recreational activities. Staff supported the person to attend clubs externally or visit friends, attend community activities or attend work placements.
Only standard induction training and supervisions, no specialist courses or funded qualifications for career growth.
New staff received induction training into the role covering the standards in the care certificate. Records clearly showed that staff received formal supervision, appraisal and regular training.
Activities are person-led with outings and clubs but no dedicated coordinator or special innovative programmes.
The person led their own activities programme and decided whether to participate or not. Staff supported the person to attend clubs externally or visit friends, attend community activities.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp