Working at Tyne House
Northern Counties Site, Newcastle Upon Tyne, NE2 3AH
Operated by The Percy Hedley Foundation
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff love being part of a dedicated team, but agency staffing due to sickness and basic training hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely. Systems and processes were in place to safeguard people. A small number of staff needed to be reminded about mask wearing procedures.
Staff Culture
7/10
✓
The majority of staff communicated they felt part of a dedicated team and said they loved working at the service.
Staffing Levels
5/10
!
There were enough staff on duty to meet people's needs. Due to sickness or holidays, agency or bank staff had to be used at times.
Training & Dev
5/10
!
Staff had received safeguarding adults training. Staff had their competencies checked regularly after initial training for medicines.
Management
6/10
✓
Registered manager in post; provider developed management team with deputy, quality assurance manager and regional head; staff clear about roles but some felt undervalued.
Programmes
5/10
!
People were engaged in varied activities of their interest, including activities to enhance their skills and learning. People were encouraged to be part of the community.
Points to consider
Staffing is adequate but they use agency workers when staff are sick or on holiday.
Due to sickness or holidays, agency or bank staff had to be used at times.
Only standard training like safeguarding and medication checks with no specialist courses or development.
Staff had received safeguarding adults training. Staff had their competencies checked regularly after initial training, to ensure they continued to administer medicines safely.
Varied basic activities for residents but no coordinator or innovative programmes to vary your daily work.
People were engaged in varied activities of their interest, including activities to enhance their skills and learning.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews