Last updated: 9 February 2026
"Supportive management, stable caring staff team, regular training and innovative activities, but safety checks like bed rails not always properly recorded."
However, we were advised that whilst daily checks of bed rails were being carried out by staff these checks were not formally recorded... the current recording practices did not reflect the actions the service carried out to reduce the risk of harm to people.
Staff told us they felt very well supported by their colleagues and management. One staff member said, 'There is always someone to ask; we work as a team and support each other.'
There was a longstanding and stable staff team who were kind and caring and knew people well... Staff also said that there were enough staff and that they were not rushed and had time to spend with people.
Staff had received regular training, supervisions and appraisals... Staff were encouraged and supported to complete advanced qualifications in health and social care and new staff were inducted into the service using the Care Certificate.
The management team were hands-on and visible within the service... People and staff said they found the management team to be supportive and approachable. Comments included; 'Their door is always open.'
The service had signed up to be part of the 'Henpower' project, working with local artists combining art and hen-keeping... Children from a local pre-school were invited to visit on a regular basis.
Some safety checks like bed rails were not always recorded properly, and accident records did not clearly show what actions were taken afterwards.
daily checks of bed rails were being carried out by staff these checks were not formally recorded. This meant we could not be assured that the checks had been consistently completed... the current recording practices did not reflect the actions the service carried out to reduce the risk of harm to people.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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