Working at Twyford House
Richard Woodcock Way, Stoke-On-Trent, ST7 2FD
Operated by Lovett Care Limited
70 bedsNursing homesResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Supportive and approachable managers foster a positive culture with good training and activities, but failures to report abuse allegations and follow safety procedures are concerns."
Safety & Risk
4/10
!
However, they had not always notified CQC of all allegations relating to abuse, as legally required... staff had recorded but not fully followed the provider’s procedures.
Staff Culture
6/10
✓
One staff member said the provider was “Supportive of staff needs and considers their wellbeing” and another commented, “I really like this place, and I like the staff and residents. I really enjoy it.”
Staffing Levels
6/10
✓
People commented, “There are enough staff here all the time” and staff were positive about staffing levels.
Training & Dev
6/10
✓
Staff were positive about training and the support they received. Records showed they received supervision and appraisal meetings.
Management
7/10
✓
People and staff were positive about the management of the service. They felt managers were approachable and supportive.
Programmes
6/10
✓
An activities team supported people with individual and group activities, and the provider had a minibus for organised trips.
Points to consider
Staff missed telling regulators about some abuse concerns as required.
they had not always notified CQC of all allegations relating to abuse, as legally required.
Some staff did not follow procedures fully for things like skin tears, PPE use, and laundry.
we observed a couple of examples where staff did not fully follow guidance in relation to the use of PPE and laundry... not fully followed the provider’s procedures.
Staffing is adequate with enough staff, but nothing special like a long-serving team with no agency use.
“There are enough staff here all the time”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews