Working at Two Rivers

A person had experienced degrading treatment. They had also been put at risk and experienced an injury.

The registered manager had not followed the provider's own policy when accessing CCTV footage remotely and did so in a way which made staff feel overly observed.

Staffing levels were not sufficient to support people at night who were awake or wanted to be awake.

Some training was out of date or not happening at all, this included first aid training, the manager and providers had not identified this issue until we had pointed it out to them.

The registered manager and provider had created a management model which did not ensure staff practice, risks, and people's daily life experience was being thoroughly checked and assessed.

Planned events were walks to the local park, bus rides sometimes to no destination or to go to Brent Cross, and swimming which was seasonal. But few other options were provided.