Working at Two Gates House
40-44 Two Gates Lane, Halesowen, B63 2LJ
Operated by Wellmun Care Limited
35 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by visible management and strong safety practices, although occasional agency staffing and activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
2022: assured provider using PPE effectively, accessing testing, managing outbreaks; Per 2019: safe medicines, safeguarding referrals, risk assessments.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: staff report positive support from management and concerns acted on fairly.
Staffing Levels
5/10
!
2022: 'when needed agency staff provided support to ensure staffing levels were appropriate.' Per 2019: sufficient staff, needs met timely.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: induction with Care Certificate, regular updates, additional training offered: 'The training is updated annually. If I wanted extra, I could ask for it.'
Management
7/10
✓
Per 2019 comprehensive inspection: registered manager visible with friendly relationships, staff feel supported: 'I am supported. If something needs bringing up, I will and it always gets acted on.'
Programmes
5/10
!
Per 2019 comprehensive inspection: activities met interests including crosswords, singing, church services, school visits.
Points to consider
Adequate staffing but agency workers used sometimes to cover shifts during pressures.
The provider stated there had been no impact on the care people received due to workforce challenges in the sector and when needed agency staff provided support to ensure staffing levels were appropriate.
Some activities like singing and community visits but no dedicated coordinator or specialist programmes to add variety to the role.
People had access to activities that met their individual interests. One person told us how they enjoy completing crosswords... Another person told us they enjoyed singing... church services... local schoolchildren.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews