Working at Twin Oaks Nursing Home

People were safe and protected from avoidable harm. Staff were trained in safeguarding and knew what to do... Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted.

Staff were motivated and enjoyed strong team work. Staff felt valued and well-supported by the management team.

Retention rates of staff were very high, the providers own checks showed that 80 percent of staff had worked at the service for more than five years. This led to consistent staff that people were familiar with.

The registered manager provided staff with leadership and was visible and approachable. Staff were motivated and enjoyed strong team work.