Working at Twin Oaks
Victoria Road, Windermere, LA23 2DL
Operated by Heathwaite Care Homes Limited
7 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Approachable managers and a tight-knit team ensure safety and support, but no activities programme and basic training hold it back."
Safety & Risk
7/10
✓
People were safe and protected from the risk of harm. Risks were appropriately identified, assessed and managed. Staff were competent with safeguarding processes.
Staff Culture
7/10
✓
The registered manager said, "We are small and have a tight-knit staff team. This allows us to know our residents well, respond quickly to issues and provide a person centred approach." A staff member said they appreciated [on-call support].
Staffing Levels
6/10
✓
There were enough staff employed and people told us they did not have to wait for staff to support them. Rotas and our observations at inspection supported this position.
Training & Dev
5/10
!
Staff confirmed they had received training on safeguarding vulnerable adults. Staff were trained and assessed as competent to support people with their medicines.
Management
7/10
✓
People were confident in the management team at the home and praised how approachable they were. The registered manager was experienced, knowledgeable and familiar with the needs of the people they supported.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or distinctive resident enrichment activities mentioned in either the 2023 focused or 2018 comprehensive inspection reports.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No mention of activities coordinator, pet therapy, outings, structured programmes or any creative engagement in the reports.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff confirmed they had received training on safeguarding vulnerable adults. Staff were trained and assessed as competent to support people with their medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews