Working at Tweed View House
8-10 Tweed Street, Berwick Upon Tweed, TD15 1NG
Operated by Berwick Care Homes Limited
36 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff enjoy a positive, person-centred culture with strong safety practices, but staff turnover from COVID pressures and routine activities hold it back."
Safety & Risk
7/10
✓
Per 2022 targeted inspection: We were assured that the provider was using PPE effectively and safely... infection prevention and control policy was up to date. Per 2020: Systems were in place to safeguard people... safe system to manage medicines.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: There was an open, person-centred culture at the home. Staff told us they enjoyed there. One staff member said, 'I love it here... it's so rewarding.'
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff on duty to meet people's needs. Per 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us there was sufficient training to enable them to meet people's needs. This was confirmed by training records. A supervision and appraisal system was in place.
Management
6/10
✓
Per 2020 comprehensive inspection: The service was well-led. Managers and staff were clear about their roles... open, person-centred culture at the home.
Programmes
6/10
✓
Per 2020 comprehensive inspection: An activities coordinator was employed and an activities programme was in place. Staff recognised the importance animals had... Children were welcome.
Points to consider
Staff numbers are enough to cover shifts, but COVID caused staff pressures that needed special fixes and there were several new starters showing turnover.
There were enough staff on duty to meet people's needs. Several new staff had started work since our last inspection. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities run by a coordinator include pet visits and family time, but no specialist programmes or innovative approaches to make the job more varied.
An activities coordinator was employed and an activities programme was in place. The registered manager brought her dog... Children were welcome and we heard how people appreciated visits from their grandchildren.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews