Working at Tuscany House
21A Horsham Road, Dorking, RH4 2JA
Operated by Achieve Together Limited
7 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff receive strong training with regular supervision and work well as a supportive team, but occasional agency waits during sickness and minor medicine errors are drawbacks."
Safety & Risk
6/10
✓
On the whole, medicine management was safe... but We identified 1 medicine error regarding a nail lacquer which needed to be applied... resolved immediately; proactive learning culture with debriefs.
Staff Culture
7/10
✓
Staff worked well as a team. One staff member told us, “The staff are amazing. My colleagues are approachable, they listen to me and support me.” “You feel connected to the residents. It’s all about teamwork here.”
Staffing Levels
5/10
!
Staff felt there were enough staff to safely meet people’s needs. One staff member told us, “Most of the time there’s enough staff. Sometimes there’s sickness and we have to wait for agency, but they do come.”
Training & Dev
7/10
✓
Staff training compliance levels were high, with 85% of staff being up to date with their training. Specialised training had been organised... epilepsy and Makaton. Staff received regular supervision meetings and annual appraisals.
Management
6/10
✓
Staff felt confident in the management team and the changes that had been implemented; manager approachable and deputy hands-on, but manager still in process of CQC registration after 4 months.
Programmes
6/10
✓
People supported with variety of activities including bowling, trampoline park, theme parks, baking cakes using picture cards, chess and draughts, number games, peeling potatoes, community outings.
Points to consider
Staffing is adequate but you sometimes wait for agency staff when sickness hits.
“Most of the time there’s enough staff. Sometimes there’s sickness and we have to wait for agency, but they do come.”
Varied activities like baking and outings happen but no dedicated coordinator or specialist programmes to make the role more enriching.
People were supported to do a variety of activities or outings... bowling, trampoline park, trips to theme parks... baking... chess and draughts... no mention of activities coordinator.
Minor medication errors happen occasionally even though mostly safe.
We identified 1 medicine error regarding a nail lacquer which needed to be applied to a person’s toe nails. We informed the deputy manager... they would resolve this immediately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews