Working at Turret Villa Retirement Home
Etal Road, Berwick Upon Tweed, TD15 2EG
Operated by Turret Villa Retirement Home Limited
35 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported by approachable managers, but medicines handling issues and basic activities need improvement."
Safety & Risk
3/10
✕
Some medicines care plans and ‘when required’ medicine protocols lacked detail or contained conflicting information. ... the fridge temperature had been out of range and had not been investigated to ensure medicines were safe to use.
Staff Culture
6/10
✓
Staff felt well supported by the management team. Comments included, “I feel supported, absolutely, and I can raise suggestions at meetings, and they will be listened to.”
Staffing Levels
5/10
!
Staffing levels were safe with a good skill mix per shift. There were processes in place to safely care for people in the event of absences.
Training & Dev
5/10
!
Staff told us they received the appropriate training to be able to undertake their roles effectively. One staff member said, “The training we have is really good and a mixture of face to face here and online too.”
Management
6/10
✓
Staff said managers were approachable, supportive and listened to them. Managers worked closely with colleagues and people who used the service to ensure care standards met desired expectations.
Programmes
4/10
!
One person told us, “We can join in with games, movies, quizzes” and another said, “[Staff] arrange quizzes and horse racing, and the ladies do weaving, knitting and sewing”.
Points to consider
Just basic activities like quizzes, games, movies, knitting and sewing, no dedicated coordinator or varied programme to make days more interesting.
“We can join in with games, movies, quizzes” and “[Staff] arrange quizzes and horse racing, and the ladies do weaving, knitting and sewing”.
Some gaps in medication plans and fridge temperature not checked properly, so handling medicines has issues.
Some medicines care plans and ‘when required’ medicine protocols lacked detail or contained conflicting information. ... the fridge temperature had been out of range and had not been investigated.
Care staff missing recommended training on learning disabilities and autism.
The registered manager was not aware of the requirement for care staff to be trained in learning disabilities and autism... This meant staff had not received the training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews