Working at Turnpike Court Residential Care Home
Middlewich Road, Sandbach, CW11 3EJ
Operated by Croftwood Care UK Limited
53 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel well supported by management and enjoy a positive culture, but tight staffing delays care responses and mental capacity paperwork misses key details."
Safety & Risk
4/10
!
Capacity assessments and best interest decisions did not always follow the principles of the Mental Capacity Act. Lack of information relating to advocacy or family involvement.
Staff Culture
6/10
✓
Staff described a positive working culture, comments included 'I'm happy with work, I enjoy going to work.' Management team are really good, I can't fault them.
Staffing Levels
4/10
!
There was not always enough staff to respond to people's needs quickly. Staff were busy and had limited time to respond to immediate care needs.
Training & Dev
6/10
✓
Staff received training appropriate to their role, with on-going training given. Per 2018 report: staff up to date with mandatory training including moving and handling, safeguarding; some NVQ.
Management
7/10
✓
Staff spoke positively about working at Turnpike Court and felt well supported by the management team. The registered manager promoted an open-door policy with relatives and staff.
Programmes
6/10
✓
Per 2018 comprehensive inspection: activities coordinator provided variety including armchair Zumba, therapy dog, painting poppies, manicures, arts and crafts, quizzes, games, intergenerational visits.
Points to consider
Staff numbers are tight so it takes time to answer call bells sometimes.
During the inspection we saw people requiring care, but staff were busy which delayed time to response to people care needs immediately.
Mental capacity paperwork sometimes misses info on advocates or family involvement.
We found a lack of information relating to advocacy or family involvement in decision making.
Only standard training with no specialist courses or funded qualifications mentioned.
Staff received training appropriate to their role, with on-going training given.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews