Last updated: 9 February 2026
"Approachable managers, supportive culture and good training, but high agency staff use and basic activities hold it back."
People received their medicines as prescribed from staff who were appropriately trained, but records did not direct staff on how to minimise risks for one medication (risk assessment added post-inspection) and recommendation made on covert administration.
Staff were supported in their roles and the provider promoted positive physical, mental and financial health with access to support networks and a range of benefits. The commitment and contribution of staff was celebrated.
The provider ensured there were enough suitable staff, but acknowledged the challenges presented by the high use of staff supplied through an agency.
Staff had opportunities to develop their role in the health and social care sector and for career progression within the provider group. The locality manager explained, 'We offer apprenticeships and development.'
Staff felt encouraged to give their feedback and make suggestions knowing they would be listened to. Comments included: 'They are good managers, down to earth and they try to make adjustments. They are always ready listen to you'
Per 2018 comprehensive inspection: Staff recognised people's differing abilities and interests and planned activities that would provide meaningful engagement for everyone, both inside and outside the home, such as community centre arts and crafts, theatre trips.
High agency use due to staff changes, even though they use the same familiar agency workers for consistency.
The provider ensured there were enough suitable staff, but acknowledged the challenges presented by the high use of staff supplied through an agency. They explained how they used the same agency staff to ensure people received care from a consistent staff team.
No activities coordinator or specialist programmes mentioned, so the role involves basic outings and events alongside routine care.
Per 2018 comprehensive inspection: people were supported to attend events and social activities in the local area. For example, some people attended a community centre where they enjoyed participating in activities such as arts and craft. Other people enjoyed regular theatre trips or meals out.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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