Working at Turning Point - Brickfields Cottage

Risks to people's safety and wellbeing were identified across all aspects of their lives and control measures were in place to reduce these risks. The registered manager was clear about the arrangements for reviewing and investigating safety and safeguarding incidents and how any learning from these were shared throughout the staff team.

A staff member told us, 'The management team are really supportive, I have learned so much here.' There was an open culture at the service. This was clearly demonstrated by the competence of the management team and the openness and responsiveness of the support staff.

There were sufficient competent and experienced staff to provide people with appropriate support when they needed it. A staff member told us, 'There are always enough staff, because of that we always have time to do activities with people.'

Staff had received training, support and development to enable them to carry out their role effectively. Staff told us they received appropriate supervision and appraisal, and that these covered many areas including their personal stress levels.

The registered manager worked hard to create an open, transparent and inclusive atmosphere within the service. People's relatives, staff and external health professionals were invited to take part in discussions around shaping the future of the service.