Last updated: 9 February 2026
"Staff feel well supported by accessible managers with up-to-date training and strong safety, but residents sometimes wait when staff attend appointments and activities lack specialist approaches."
Strong safeguarding awareness, robust recruitment and risk assessments, safe medicines with full error investigations, and incident reviews for learning.
Positive inclusive culture with staff reporting good team communication, feeling supported, and managers leading by example.
Sufficient staff generally to meet needs, but residents occasionally waited when staff supported others at appointments.
Staff up to date with essential training plus specialist mental health courses like complex needs, suicide prevention, and 'working through paranoia'.
Registered manager held in high regard by residents and staff, always accessible; staff feel well supported by on-site managers and nurses.
Regular activities programme with variety: karaoke, crafts, gardening group growing veg, art therapy, walking group, and trips to cinema or cafes.
Staffing is adequate overall but residents sometimes have to wait when staff are taking others to appointments.
two people told us that they occasionally had to wait for support during the day if staff were supporting someone to an appointment.
Activities programme offers regular variety but no specialist named approaches or staff training in therapeutic methods.
karaoke, crafts, film nights, quizzes, gardening group, art therapist, trips to cinema and cafes.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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