Working at Tupwood Gate
74 Tupwood Lane, Caterham, CR3 6YE
Operated by Cygnet Health Care Limited
35 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management, stable staffing with regular staff and strong safety practices, although training is mostly basic and activities do not always reach room-bound residents."
Safety & Risk
8/10
✓
Risks to people were managed and responded to safely with incident analysis. Staff understood safeguarding and medicines were managed safely with regular audits.
Staff Culture
7/10
✓
Staff told us that they felt supported by the registered manager and the clinical lead. Staff spoke positively about the teamwork and culture at the home.
Staffing Levels
7/10
✓
There were sufficient numbers of staff working at the home to keep people safe. Records showed this staffing level was sustained and people said 'they are regular staff, not agency'.
Training & Dev
6/10
✓
Records showed staff completed training in mandatory areas such as safeguarding, moving and handling and infection control. Staff received one to one supervision meetings and regular appraisals.
Management
7/10
✓
People knew the registered manager and had regular meetings to involve them in the running of the home. Staff felt supported by management and there were robust communications systems in place for staff.
Programmes
6/10
✓
An activities timetable was on display and the home employed staff who took the lead on activities such as pet therapy and puzzles. Improvements were underway after feedback.
Points to consider
Just the usual required training like safeguarding and moving people, no specialist courses or funded qualifications for career growth.
Records showed staff completed training in mandatory areas such as safeguarding, moving and handling and infection control.
Activities like pet visits and puzzles happen regularly but some residents say there is not enough for those staying in their rooms.
Two people told us that they felt there was not always enough activities for them as they were cared for in their rooms and could not attend group activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews