Last updated: 10 February 2026
"Enough staff to meet needs and good community activities, but poor staff morale, weak management and serious safety issues hold it back."
Safeguarding referrals had not always been submitted to the local authority when there had been allegations of abuse. Medicines were not always stored safely and we found some discrepancies with the recording of medicine administration.
Staff told us the morale at the home was poor and they did not always feel they were treated equally. Staff were not always confident concerns would be addressed by management.
People were supported by enough staff to meet their needs in a timely manner. Relatives told us there always seemed to be sufficient staff.
Staff were not initially sufficiently trained in meeting people’s dementia needs. One staff member told us, “I think some staff do and some don't know how to meet people's dementia needs”.
Staff told us they did not always feel supported to raise concerns as they were not always dealt with robustly if they involved certain staff members.
People were able to have visitors when they wanted and were encouraged to access the local community and engage in activities. The home was visited by singers and people were supported to leave the home when able to attend community events.
Staff morale is low, they feel mistreated and are scared to raise concerns in case of repercussions.
Staff told us the morale at the home was poor and they did not always feel they were treated equally. Staff were not always confident concerns would be addressed by management.
Serious safety issues like missed safeguarding reports and problems with medicine storage and recording.
Safeguarding referrals and CQC notifications had not always been submitted when needed which meant relevant agencies were not always aware of risk in the home. People’s medicines were not always stored safely and we found some discrepancies with the recording of medicine administration.
Management does not always deal with concerns properly, especially ones involving certain staff members.
Staff told us they did not always feel supported to raise concerns as they were not always dealt with robustly if they involved certain staff members. Staff also told us they were reluctant to share concerns in these circumstances as they were worried about potential repercussions to them.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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