Working at Tunbridge Wells Care Centre
142 Upper Grosvenor Road, Tunbridge Wells, TN1 2ED
Operated by Tunbridge Wells Care Centre Limited
70 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Excellent safety practices and approachable leaders create a strong family-like culture, although agency staff use and basic training without specialist courses hold it back."
Safety & Risk
8/10
✓
Per 2019 comprehensive inspection: Nurses and care staff had a comprehensive awareness and understanding of what they needed to do to make sure people were safe from harm and potential abuse. Medicines were stored and administered safely.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: The service had a strong, person centred culture and the ethos was that of an extended family. One staff said, 'They are my family, and I treat them as such'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough care staff and nurses to meet people's needs, call bells were answered promptly. Agency staff completed an induction.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff continued to receive the training and updates they required to fulfil their role and meet people's needs. New staff completed 'The Care Certificate'.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt the management team were approachable and open to their ideas and suggestions, which were acted on. One member of staff said, 'I trust them, they are excellent leaders'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to access a range of activities as a group or on an individual basis, within the service or out in the local community. We spoke with the activities co-ordinator.
Points to consider
Staff numbers are enough to meet needs, but agency workers are used and there's no word on staff staying long-term.
Per 2019 comprehensive inspection: There were enough care staff and nurses to meet people's needs. Agency staff completed an induction to help them get to know their role and the people they were supporting.
Training includes basics and induction but no specialist courses or help with career growth.
Per 2019 comprehensive inspection: Staff continued to receive the training and updates they required to fulfil their role and meet people's needs. New staff completed 'The Care Certificate'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews