Last updated: 10 February 2026
"Staff feel happy and supported with enough people on shift, but poor medicines management and reactive leadership need improvement."
Medicines were not well managed. There was enough staff to support people. People were kept safe from the risk of transference of infection.
Staff told us they were happy at the service and said they felt supported by the registered manager. One staff said, 'We are lucky here it's a nice place to work.'
There were enough staff to support people.
Quality systems were not effective at identifying some risks and some areas where improvements were needed. The action plan put in place following the last inspection had not led to an improvement in the services quality standards.
Managers are reactive and don't spot risks or fix issues until inspections point them out.
The service remained reactive to findings through inspections but were not as proactive as they needed to be.
Staffing is adequate but incidents aren't checked to see if staff are in the right places to prevent problems.
incidents and accidents had not been analysed to consider if staff were deployed in the right way to reduce this risk.
Medication records don't match stock levels and risks like falls aren't always handled by calling for medical advice.
Medicine counts did not always match stocks of medicines... Medical attention was not always sought following falls or incidents where it would have been appropriate to do so.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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