Working at Tulipa House

Managers are reactive and don't spot risks or fix issues until inspections point them out.

The service remained reactive to findings through inspections but were not as proactive as they needed to be.

Staffing is adequate but incidents aren't checked to see if staff are in the right places to prevent problems.

incidents and accidents had not been analysed to consider if staff were deployed in the right way to reduce this risk.

Medication records don't match stock levels and risks like falls aren't always handled by calling for medical advice.

Medicine counts did not always match stocks of medicines... Medical attention was not always sought following falls or incidents where it would have been appropriate to do so.