Last updated: 9 February 2026
"Staff feel well supported by managers in a positive culture with good training, but staffing vacancies mean reliance on agency workers."
Processes, training and systems were in place and operated effectively to ensure people were kept safe from the risk of abuse. Risks to people had been assessed and measures taken to manage any potential risks to people. People's medicines were safely managed by trained staff.
Staff told us the service was a good place to work and they felt well supported by both the registered manager and the operations manager.
There had been issues with staff vacancies. However, the provider's assessed level of staffing for the service, in addition to the additional one to one hours commissioned for one person, had always been met, with bank and agency staff.
Staff also completed the provider's required training in addition to training relevant to the needs of the people accommodated. This included training in: epilepsy, autism, diabetes and Makaton. Staff received regular supervision and an annual appraisal of their work.
Staff told us the service was a good place to work and they felt well supported by both the registered manager and the operations manager. A staff member told us '[Name of registered manager] is a good manager and understanding' and 'She will come and help.'
Each person was supported to plan their own weekly activity schedule with staff support. The activities people participated in reflected their interests. For example, one person told us how much they enjoyed swimming, whilst two other people were supported by staff with their voluntary roles in the community.
Staffing is adequate but nothing special, with some agency workers covering shifts.
There had been issues with staff vacancies. However, the provider's assessed level of staffing... had always been met, with bank and agency staff.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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