Working at Tudor Lodge

Medication mistakes like missing doses and wrong records make safety unreliable for care workers.

Medicines were not always managed safely. Some medicines have specific storage and administration requirements including two people signing a register when the medicine has been given. The register had not been completed correctly on two occasions, there had been no record of when the medicine had been given and who had given it. People had not always received their medicines as prescribed. We reviewed one person's stock of medicine, the stock available did match the records. There were two extra tablets for one medicine, staff had signed the record to confirm it had been given when it had not.

No proper activities team means the job is mostly routine personal care with little variety.

Some relatives told us there were not enough activity staff to keep people occupied which they felt would benefit people.

Staffing is ok overall but sickness leaves you short staffed and stretched some days.

Staffing levels had not always been consistent. The nominated individual explained staff had left and there had been sickness which had caused staffing levels to be low at times... Staff told us there was enough staff, but sickness would leave them short of staff... Relatives told us staff there seemed to be enough staff and people were well cared for, but staff could be stretched at times.