Working at Tudor Bank Nursing Home

Medicines were managed safely... Individual risk assessments were carried out... Incidents were reviewed... We discussed... the need to implement more person centred protocols for people's 'as required' medication.

'It is just like one big happy family here, I truly look forward to coming here. I really love it, I love seeing the joy on people's faces' and 'It's family led, we see the people, staff and relatives as family'.

There were sufficient numbers of staff to meet people's needs... 'There are always plenty of staff.' Many staff had been employed at the service for a long time.

Most staff had undergone additional training to help meet the specific needs of people... attending specialised courses.

The registered manager operated an 'open door policy' and actively sought feedback from people, relatives and staff. The registered manager was passionate... well respected by people, relatives and staff alike.

The registered manager had volunteered the service for the 'Namaste Trial'... Staff helped to deliver a wide range of varied and stimulating activities... large interactive tablet.