Working at Truscott Manor Care Home
Hectors Lane, Lewes Road,, East Grinstead, RH19 3SU
Operated by TRUSCOTT MANOR CAREHOME LTD
39 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive staff culture ensure good safety, although activities are limited to basic quizzes, games and occasional events."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
7/10
✓
We observed a positive workplace culture where staff appeared happy and engaged. Our conversations with staff confirmed this.
Staffing Levels
6/10
✓
Staffing levels were appropriate to ensure the safety of people at the home. One person said of staffing levels, “There are times when its busier, but it never feels they are short staffed, even at night.”
Training & Dev
6/10
✓
New staff completed a full induction and probationary period. Training had been identified and provided to staff according to the needs of the people living at Truscott Manor.
Management
7/10
✓
Staff told us that management were supportive of them personally and professionally. One staff member said, “Yes, I do feel supported. (Registered Manager) does my supervisions and I can talk to her if there is a problem of something bothering me; she is so supportive.”
Programmes
4/10
!
They do quizzes and games, there is also a singer who comes in sometimes and a lot of wildlife in the garden. There was a Christmas party, a BBQ in the summer and something at Easter too where family and friends are invited in.”
Points to consider
No activities coordinator or specialist programmes, so days are mostly routine care with basic quizzes, games, singers and parties.
They do quizzes and games, there is also a singer who comes in sometimes... Christmas party, a BBQ in the summer and something at Easter too.”
Staffing is adequate but nothing special, no info on low agency use or staff staying long-term.
Staffing levels were appropriate to ensure the safety of people at the home. One person said... it never feels they are short staffed, even at night.”
Only standard training matched to resident needs, no specialist courses or funded qualifications.
Training had been identified and provided to staff according to the needs of the people living at Truscott Manor.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews