Working at Trowbridge Oaks Care Home
West Ashton Road, Trowbridge, BA14 6DW
Operated by Bupa Care Homes (CFChomes) Limited
52 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Approachable management and supportive culture, although staffing shortages mean using agency workers and staff feel busy."
Safety & Risk
6/10
✓
Prior to our inspection we received information of concern about medicines management. We found staff had taken action to address shortfalls identified... Recent audits completed also showed an improvement.
Staff Culture
6/10
✓
Staff told us the registered manager and nursing teams were visible at the home and very supportive. All staff we spoke with felt able to approach any of the management team with any concern or to share any of their ideas for improvement.
Staffing Levels
5/10
!
During our inspection we observed there were sufficient numbers of staff available although the service had experienced challenges with staff shortages. Action had been taken to try and obtain agency staff.
Training & Dev
6/10
✓
New staff had an induction when they started work and then were able to have updates as needed. The provider used the Care Certificate, as a base for their inductions... Staff could have specific training for various health conditions.
Management
6/10
✓
People and staff told us the service was well-led and the management were visible and approachable. There was a registered manager in post who made sure regulatory responsibilities were actioned.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were some creative and person-centred activities and events at the home. These included a Salvation Army celebration... Notting Hill Carnival celebrations... school group... outings to places of interest.
Points to consider
Staffing is adequate but shortages sometimes mean using agency workers and staff feel busy.
the service had experienced challenges with staff shortages. Action had been taken to try and obtain agency staff... One person told us, 'There is mostly enough staff, but they are very busy.'
Only standard training like inductions and updates, no funded qualifications or career development mentioned.
Staff were provided with updates as needed, which were a combination of online learning and face to face courses. Staff could have specific training for various health conditions. For example, the provider had identified staff needed a more in-depth dementia course which was being planned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews