Working at Tristford
7 Radnor Park West, Folkestone, CT19 5HJ
Operated by MNP Complete Care Limited
12 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and good staff morale with enough staffing, but standard training and limited activities need improvement."
Safety & Risk
8/10
✓
Risks to people had been identified and assessed. Action had been taken to support people to remain independent and any risks associated with this had been assessed and reduced.
Staff Culture
7/10
✓
Staff morale was good. The staff team felt supported by each other and the registered manager.
Staffing Levels
6/10
✓
People told us there were always enough staff on duty to offer them the care they needed. Our observations during the inspection confirmed this.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training appropriate to their role including topics such as epilepsy, as this was specific to the needs of the people they support.
Management
7/10
✓
The service was led by the registered manager. Staff felt supported and were clear about their roles and what was expected of them.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to take part in activities they enjoyed. People attended clubs such as art clubs and arranged fund raising events for various charities.
Points to consider
Staff only get standard training, and they want better chances to learn new skills and get promoted.
Staff had feedback that they wanted improved opportunities to train and progress and that people would benefit from a wider range of activities. This feedback had been included in the provider's improvement action plan.
Staffing is adequate but uses bank staff sometimes to cover sickness and holidays.
Per 2019 comprehensive inspection: Sickness and annual leave was covered by permanent and bank staff, to make sure that people had a consistent staff group.
Activities happen but residents and staff say they want a wider range on offer.
Staff had feedback that they wanted improved opportunities to train and progress and that people would benefit from a wider range of activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews