Working at Tripletrees
70 Ferndale Road, Burgess Hill, RH15 0HD
Operated by Follett Care Limited
28 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, supportive culture and innovative activities, although staffing lacks evidence of a stable team or low agency use."
Safety & Risk
8/10
✓
Assured provider used PPE effectively, accessed testing for residents and staff, promoted safety through hygiene and layout, managed outbreaks, controlled visitors and admitted safely.
Staff Culture
8/10
✓
Staff told us they felt well-supported and valued; '[The registered manager] is doing their best... very good and very supportive'; relatives described 'one happy family'. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
People had access to sufficient staff to meet their needs; when people called for assistance they received this in a timely way. Per 2018 comprehensive inspection.
Training & Dev
7/10
✓
Staff were supported to undertake courses including dementia care; they had regular supervisions and appraisals and links with colleges. Per 2018 comprehensive inspection.
Management
8/10
✓
The registered manager worked alongside staff to ensure a 'whole-team' approach; staff said '[The registered manager] is a 'people person'... she is one of the team'. Per 2018 comprehensive inspection.
Programmes
8/10
✓
Dedicated activities coordinator provided group activities, trips, virtual reality, personalised tablet apps, wish tree, conservatory with birdsong recordings. Per 2018 comprehensive inspection.
Points to consider
Staffing is adequate with enough carers to help on time, but no info on low agency use or stable long-term team.
People had access to sufficient staff to meet their needs. When people called for staff's assistance they received this in a timely way. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews