Last updated: 10 February 2026
"Strong training and safety practices with supportive management, but limited activities and unclear staff retention hold it back."
Thorough risk assessments with planned positive risk-taking; safe medication with training and records; incidents analysed and changes made like rota adjustments.
People, staff and relatives were very happy with the way the service was being led; staff said the team worked well to deliver high standards.
There were enough staff to keep people safe and provide individual support when required; one staff said 'There are lots of staff on duty which helps us to manage situations'.
Staff received specialist training on emotional regulation and de-escalation; regular supervision meetings and competence checks for medication.
Staff told us, 'I am very happy with the manager, they are always there and have offered me a lot of training and support'; relative said manager is 'top notch'.
Staff supported people with cooking, independent shopping, laundry, cleaning, family contact and community involvement.
Staff numbers are enough for safety and one-to-one support, but no details on staff staying long-term or agency use.
There were enough staff to keep people safe and provide individual support when required.
No activities coordinator or special programmes, so the work is mostly helping with everyday independence like cooking and shopping.
People had the opportunity to develop their independence in their flats and were involved in cooking, shopping, laundry and cleaning routines.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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