Working at Triple S Care & Support Services
87-89 Stirling Road, Birmingham, B16 9BD
Operated by Triple S Care & Support Services Limited
8 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong training and safety practices with supportive management, but limited activities and unclear staff retention hold it back."
Safety & Risk
8/10
✓
Thorough risk assessments with planned positive risk-taking; safe medication with training and records; incidents analysed and changes made like rota adjustments.
Staff Culture
7/10
✓
People, staff and relatives were very happy with the way the service was being led; staff said the team worked well to deliver high standards.
Staffing Levels
6/10
✓
There were enough staff to keep people safe and provide individual support when required; one staff said 'There are lots of staff on duty which helps us to manage situations'.
Training & Dev
8/10
✓
Staff received specialist training on emotional regulation and de-escalation; regular supervision meetings and competence checks for medication.
Management
7/10
✓
Staff told us, 'I am very happy with the manager, they are always there and have offered me a lot of training and support'; relative said manager is 'top notch'.
Programmes
5/10
!
Staff supported people with cooking, independent shopping, laundry, cleaning, family contact and community involvement.
Points to consider
Staff numbers are enough for safety and one-to-one support, but no details on staff staying long-term or agency use.
There were enough staff to keep people safe and provide individual support when required.
No activities coordinator or special programmes, so the work is mostly helping with everyday independence like cooking and shopping.
People had the opportunity to develop their independence in their flats and were involved in cooking, shopping, laundry and cleaning routines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews