Working at Trinity View Care Home
68 South Road, Smethwick, B67 7BP
Operated by Trinity Care & Support Services Limited
8 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Enough staff and supportive training where staff feel valued, but weak oversight missed safety risks and restraint record issues."
Safety & Risk
4/10
!
Risks had not always been fully assessed to keep people safe and protected... records of restraint incidents needed improvement to show that less restrictive strategies had been considered prior to the use of restraint.
Staff Culture
6/10
✓
Staff understood and felt confident in their role. They told us they felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs and the provider ensured people had a consistent staff team. Staff and relatives felt there were enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff told us they felt supported and had the training and the induction they needed. The provider had a system to monitor all staff had regular and refresher training to keep them up to date with best practice.
Management
4/10
!
Systems in place to ensure robust oversight of the service were not always effective. Although the provider took action when we brought matters to their attention, their own systems had not identified these issues.
Programmes
4/10
!
People were supported to take part in a range of activities within the home. We observed people taking part in activities they enjoyed. We observed people sitting at a dining table, playing games and interacting with staff.
Points to consider
Bosses' checks missed problems like poor risk records and restraint logs, so they only fix things after inspectors point them out.
The provider did not have effective systems and processes to assess, monitor and improve the safety of the service. This was a breach of Regulation 17.
Only basic activities like games, chatting, and TV, no activities coordinator or special programmes to vary the workday.
People were supported to take part in a range of activities within the home... playing games and interacting with staff.
Some care plans and restraint records lacked detail on risks and alternatives tried first.
For one person, it had been assessed that in certain circumstances the use of restraint may be in their best interests. We identified that their care plan needed further detail... records of restraint incidents needed improvement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews