Working at Trinity Manor

Staff understood their role in keeping people safe... Processes to support the oversight of safeguarding issues were in place, but not consistently followed... improvements were needed in the management of medicines administered via a patch... Whilst the manager reviewed accidents and incidents... it was not always clear what action had been taken.

The home itself has got a lot better with [manager] taking over, she is absolutely brilliant. The mood of the place has got a lot better... Staff told us they were empowered to speak to senior staff and ask for assistance when they required it. I feel I am supported. We have a good team.

Staff told us they had received training relevant to their roles. For example, care staff told us they had received training to support their understanding of people’s key needs, such as catheter training... New staff were supported by a buddy when they first came to work at the home.

The manager had recently been promoted from deputy manager and demonstrated a commitment to working collaboratively with people, relatives, staff and external agencies... People and their relatives particularly commented on the effectiveness of the new manager and mentioned their availability, open-door policy and willingness to listen to their views.

Now there is a team of them, and they do something almost every minute... organised activities here. I like the karaoke... exercises... make lots of things, like poppies for Remembrance Day... lifestyle co-ordinators supported people’s emotional health and physical well-being.