Working at Trinity House
105 Station Road, London, NW4 4NT
Operated by Quality Housing & Social Care Limited
5 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by a dedicated manager and value the positive culture, but staffing is adequate and activities are mostly basic."
Safety & Risk
7/10
✓
Staff demonstrated a good level of understanding of safeguarding... Medicines were managed consistently and safely in line with national guidance.
Staff Culture
8/10
✓
Staff praised the culture and support they received at the service and felt really valued whatever their role. Staff felt that morale was very good and communication throughout the home was effective.
Staffing Levels
6/10
✓
Sufficient numbers of suitably qualified staff were deployed to keep people safe.
Training & Dev
7/10
✓
Staff had also completed specialist training which reflected the needs of those whom they supported. For example, they had completed training in mental health matters, conflict management and dealing with aggression.
Management
8/10
✓
People and staff spoke highly of the registered manager; they found them to be dedicated, approachable and supportive.
Programmes
6/10
✓
Since our last inspection the service had recruited an activities coordinator. They told us 'We found that there was a good range of recovery based activities on offer. These included trips out to the cinema, pub or football. There were also in-house activities like film nights'
Points to consider
Staffing is adequate for the independent residents but nothing special, with no details on low agency use or long team retention.
We always have enough staff as people here are quite independent and don't require support with personal care.
Activities are regular with a coordinator but mostly basic trips and film nights, no specialist therapeutic programmes.
good range of recovery based activities on offer. These included trips out to the cinema, pub or football. There were also in-house activities like film nights and there was lots of information on notice boards regarding recovery colleges and other rehab services.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews