Last updated: 10 February 2026
"Supportive management and a happy, valued team with strong safety, although staff sometimes work extra hours and training is mostly standard."
The service had effective systems in place to protect people from abuse. Risk assessments were up to date which meant staff had guidance on how to manage people's care safely. Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted.
One staff member said, 'I absolutely love my job at Trezela House and am very happy here.' Staff felt respected, valued, and supported and said they were fairly treated.
Staff rotas showed there were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff and people agreed there was enough staff on duty to meet people's needs.
People were supported by staff who completed an induction and received appropriate training and support to enable them to carry out their role safely. This included fire safety and mental health training.
Staff told us the provider visited the service most days and was available by phone. They went onto say they assisted them daily and helped cover the service when staff supported people to access the community. They went onto say how the provider was approachable and listened when any concerns or ideas were raised.
People living in Trezela House had a wide range of activities. This included working in a charity shop, working on a community gardening project, attending a day centre, and supporting people to attend a Wellman's group.
Staff sometimes work extra hours to cover absences, so shifts might feel a bit stretched at times.
Staff said they worked additional hours to cover leave and staff absences, so people received consistent support from staff they knew and trusted.
Only standard training like induction, fire safety and mental health, no specialist courses or funded qualifications.
People were supported by staff who completed an induction and received appropriate training and support to enable them to carry out their role safely. This included fire safety and mental health training.
Varied activities like community gardening and day centres, but no dedicated activities coordinator or innovative programmes.
People living in Trezela House had a wide range of activities. This included working in a charity shop, working on a community gardening project, attending a day centre, and supporting people to attend a Wellman's group.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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