Working at Trezela House

The service had effective systems in place to protect people from abuse. Risk assessments were up to date which meant staff had guidance on how to manage people's care safely. Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted.

One staff member said, 'I absolutely love my job at Trezela House and am very happy here.' Staff felt respected, valued, and supported and said they were fairly treated.

Staff rotas showed there were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff and people agreed there was enough staff on duty to meet people's needs.

People were supported by staff who completed an induction and received appropriate training and support to enable them to carry out their role safely. This included fire safety and mental health training.

Staff told us the provider visited the service most days and was available by phone. They went onto say they assisted them daily and helped cover the service when staff supported people to access the community. They went onto say how the provider was approachable and listened when any concerns or ideas were raised.

People living in Trezela House had a wide range of activities. This included working in a charity shop, working on a community gardening project, attending a day centre, and supporting people to attend a Wellman's group.