Last updated: 9 February 2026
"Great team culture praised by relatives and varied activities, but poor staff training, unassessed safety risks and weak recruitment checks hold it back."
Risks related to the safety of the service had not always been assessed or acted upon.
A relative told us, 'They've got a fabulous team.'
The provider had not assured themselves a staff member who had been employed via a staffing agency, working long term in the service and also living there, was of good character or suitable to work with vulnerable adults.
A staff member who had been working at the service since December 2021 had only received a one-day induction and no further training.
Audits and action plans had not identified all the areas for improvement identified during this inspection; for example, fire risks, staff recruitment and training.
People were supported to spend their time in a range of different ways. For example, completing household tasks, going out to places they liked or exercising.
One worker had just a one day start and no proper training even after months working nights.
A staff member who had been working at the service since December 2021 had only received a one-day induction and no further training.
Risks like a worker living onsite and oxygen as a fire hazard were not checked or handled right.
Risks relating to the running of the service had not always been assessed. The service was not designed to have staff living on site... No risk assessment had been recorded... Despite this being a fire hazard safety precautions had not all been followed.
Agency worker stayed long term with no background checks done by the home itself.
The staff member was employed at the service via a staffing agency... the provider had not assured themselves the staff member was safe to work and live with vulnerable adults. They did not have access to the staff member's recruitment records, and had not checked the person's previous employment, experience or references.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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