Working at Trevern Residential and Nursing Home
72 Melvill Road, Falmouth, TR11 4DD
Operated by Sanctuary Care Limited
40 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with stable rotas and safe medicines handling, but training gaps and occasional agency use hold it back."
Safety & Risk
7/10
✓
People received their medicines safely as prescribed for them. Regular audits identified where errors had occurred. Action was taken in these instances to learn from these errors through additional training and support.
Staff Culture
6/10
✓
Staff told us, 'Much better, I know what I am doing on a week by week basis,' 'Much better way of working' and 'I know my rota so I can plan things better.'
Staffing Levels
6/10
✓
Additional recruitment had improved staffing levels with less reliance on agency staff. However, agency staff continued to fill gaps as they occurred.
Training & Dev
4/10
!
There were some gaps in staff training. Updates had lapsed during the COVID-19 pandemic due to the focus on reducing the risk of an outbreak at Trevern.
Management
6/10
✓
Staff told us they felt supported in their role. There had been gaps in supervision during the COVID-19 pandemic, but all staff had received a recent appraisal and there was a plan in place for regular one to one support.
Programmes
/10
✕
Points to consider
Training had gaps from COVID and they are just catching up on basics like health and safety, no specialist courses or funded qualifications.
There were some gaps in staff training. Updates had lapsed during the COVID-19 pandemic due to the focus on reducing the risk of an outbreak at Trevern. However, recent in-house training had taken place including health and safety, infection control and safeguarding.
Staffing levels improved with new hires but agency workers still cover gaps when sickness happens.
Additional recruitment had improved staffing levels with less reliance on agency staff. However, agency staff continued to fill gaps as they occurred.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews