Working at Trevarna Residential and Nursing Home

Staff consistently told us they felt very supported by the management team and had access to a range of training to support them in their roles. Staff told us if they made any suggestions about improvements to the service these were listened to and acted upon.

Staff varied in their view as to if there were sufficient staff on duty. Rotas confirmed that sufficient staff were on duty to meet people's current needs. The registered manager told us that they had recruited more staff which reduced the need to use agency staff.

Staff told us that they had received the training they needed to meet people's needs safely and effectively. There was a system in place to monitor training to help ensure this was regularly refreshed and updated.

Staff told us they felt supported by the registered manager and her team. The managers worked alongside and supported the staff team as they implemented many changes to the service.

An activities coordinator planned activities for people to participate in... These included playing games, singing, listening to music, reading newspapers, enjoying the garden areas... quizzes, puzzles, singers, beautician visits and hairdresser.