Working at Trentside Manor Care Home
Endon Road, Stoke On Trent, ST6 8PA
Operated by Trentside Manor Care Limited
36 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong safety practices and supportive open culture, but basic activities without a dedicated coordinator and occasional staffing shortages."
Safety & Risk
8/10
✓
2021: fully assured on IPC, PPE, testing, cleaning, outbreak management; Per 2017: good safeguarding, risk management, safe recruitment and medicines with learning systems.
Staff Culture
7/10
✓
2021: open and supportive culture, staff supported during anxiety; Per 2017: positive culture where staff felt able to express views used to drive improvements.
Staffing Levels
6/10
✓
Per 2017: sufficient staffing to meet needs, staff say 'busy but manageable', manager adjusts levels, but some relatives note 'on and off' shortages or 'short handed'.
Training & Dev
6/10
✓
Per 2017: induction, care certificate, mandatory trainings like safeguarding and dementia, regular supervision and competency observations.
Management
7/10
✓
Per 2017: registered manager approachable, freely available to staff who felt able to raise concerns, acted on feedback from surveys; 2021: staff supported by registered manager during anxiety with open culture.
Programmes
4/10
!
Per 2017: basic activities like bingo, karaoke, pets, jigsaws by staff, but 'people felt more could be done' after activities person left, recruiting replacement.
Points to consider
Basic activities like bingo and pets done by care staff with no dedicated coordinator, so the role feels mostly routine.
Per 2017: 'people felt more could be done to occupy their time', 'member of staff responsible had left'
Staffing is adequate but busy at times with occasional shortages noted by relatives.
Per 2017: relatives said 'We would always like to see more staff', 'It's short handed up here'
Only standard mandatory training like safeguarding and dementia awareness, no specialist courses or funded qualifications.
Per 2017: trainings in 'safeguarding, infection control, manual handling, dementia awareness', care certificate, no specialist mentioned
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews