Working at Trentham House Care Home
Chivelston Grove, Stoke-on-trent, ST4 8HN
Operated by Bradwell Hall Nursing Home Limited
95 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Approachable managers and positive staff culture with good training, but poor medicines records and need for more permanent staff hold it back."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: Records used to monitor the application of pain relief skin patches were not being completed to a standard... The service was not able to evidence that the use of these medicines [homly remedies] for each person had been checked by the general practitioner.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was a positive staff culture in the home... Staff commented they were supported by the management team... 'I love it here, everyone goes the extra mile.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Staff gave us mixed reviews about staffing levels and told us they could benefit from more permanent staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they received a good induction and ongoing training to develop and enhance their skills and knowledge. Staff received regular supervision and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager operated an open-door policy. People, relatives and staff confirmed this.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities co-ordinator... We play bingo, ball games and skittles... a singer came... external visitors come into the home with petting animals.
Points to consider
Pain patch medication records not properly kept, and common remedies like paracetamol not checked by each person's doctor.
Records used to monitor the application of pain relief skin patches were not being completed to a standard that would demonstrate these patches were being applied safely... The service was not able to evidence that the use of these medicines for each person had been checked by the general practitioner.
Staff say levels are okay but they could use more permanent team members, and bosses are still recruiting lots.
Staff gave us mixed reviews about staffing levels and told us they could benefit from more permanent staff... We are constantly recruiting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews