Last updated: 10 February 2026
"Staff feel valued with strong support from managers and good safety, but staffing relies on bank staff due to vacancies."
We found no concerns in respect to the provider's response to the Covid-19 pandemic, or in general regarding standards of quality and safety. Per 2018: Staff knew how to recognise and report... abuse.
Staff team felt valued and morale was good. Staff told us, 'I love my job,' 'We provide really good care here' and 'We get a lot of support from the managers...' Per 2018 comprehensive inspection.
Suitable staffing levels were maintained at the service. Where necessary bank staff... were used for example to cover staff sickness. Per 2018: The service had a vacancy for one carer.
Staff had received suitable training and guidance regarding infection control... Other staff training had also been maintained. Per 2018: Some staff did require updates at the time of this inspection.
Staff told us, 'We get a lot of support from the managers and Mary, they are always around if we need anything.' Per 2018 comprehensive inspection.
The service was providing a range of social activities... dedicated activities staff to provide one to one, and group activities. Some outings... Per 2018: programme of varied events each month.
Staffing is adequate but they use bank staff for sickness cover and had a vacancy for one carer.
Where necessary bank staff... were used for example to cover staff sickness... The service had a vacancy for one carer at the time of this inspection. Per 2018.
Training covers standard mandatory topics and supervision but some staff needed updates.
Some staff did require updates at the time of this inspection and the management team were providing training for these staff. Per 2018.
Activities include group and one-to-one sessions with dedicated staff but no regular local outings due to no vehicle.
People were not able to go out regularly in to the local area... as the service did not currently have a vehicle available. Per 2018.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp