Working at Trembaths
Talbot Way, Letchworth Garden City, SG6 1UA
Operated by Methodist Homes
51 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Supportive approachable manager and happy staff, although unanswered call bells, frequent falls and first-floor staffing shortages are concerns."
Safety & Risk
4/10
!
The service was not always safe. People told us there were enough staff most of the time... however at times staff turned people's call bells off without returning in a timely manner... high numbers of falls recorded each month which needed further analysis.
Staff Culture
6/10
✓
Staff told us they were happy working at the home... 'It is so nice to feel supported. The manager really changed the home...' 'Everyone is willing to help everyone else.'
Staffing Levels
5/10
!
Staff told us they felt there was enough staff on the ground floor, however at times they felt there was not enough staff on the first floor. The manager was actively recruiting staff to build up a permanent staff team and reduce the use of agency staff.
Training & Dev
6/10
✓
Staff completed an induction programme... received the provider's mandatory training and regular updates in a range of subjects... offered regular training. One staff member told us that one of their colleagues had been encouraged to participate in an external end of life training programme.
Management
8/10
✓
Staff told us they felt very supported by the current manager. Several described them as 'approachable.' The manager was actively supporting staff on the floor, coaching and mentoring them.
Programmes
6/10
✓
People enjoyed a variety of activities... pictorial activity boards displayed... musical entertainment, outings, arts and crafts, dance therapy and music therapy as well as individual activities... colouring, knitting and gardening.
Points to consider
Call bells sometimes not answered quickly and lots of falls happening, especially on the first floor.
at times staff turned people's call bells off without returning in a timely manner to meet their needs... high numbers of falls recorded each month which needed further analysis to ensure measures could be implemented to reduce these.
Staffing okay most times but stretched on the first floor and weekends with some agency staff.
Staff told us they felt there was enough staff on the ground floor, however at times they felt there was not enough staff on the first floor... 'I feel very insecure at weekends because there are no seniors sometimes only agency staff.'
Risk assessments in place but not detailed enough on how to help people safely.
Risks to people`s wellbeing were assessed and mitigated, however... the plans were not as descriptive as they should have been to detail what measures were in place to mitigate and respond to risks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews