Working at Tremanse House Care Home

Important training on mental capacity and legal restrictions on liberty is out of date.

training in the Mental Capacity Act and Deprivation of Liberty Safeguards was not.

Safeguarding concerns were not always raised or investigated quickly, and action to keep people safe was slow.

Safeguarding referrals had not always been raised in a timely manner. Safeguarding investigations had been overly prolonged. Prompt action was not always taken in response to investigations.

Managers were slow to follow up on concerns and sort out staff performance problems.

Processes to follow up on concerns and arrangements to mitigate risk and oversee staff performance had not been completed in a timely manner.