Working at Trelana
Northcott Mouth Road, Bude, EX23 9EL
Operated by Sharob Care (Bude) Ltd
50 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable managers foster a supportive culture and good training, but staffing shortages on the dementia unit and delays addressing risks from distressed residents need attention."
Safety & Risk
5/10
!
Medicines managed safely and robust recruitment, but recommendation for more timely action on risks from distressed person affecting others; 11 notifications since January 2017.
Staff Culture
7/10
✓
Staff feel supported with approachable managers who help on floor; 'We are very lucky'; friendly relaxed atmosphere.
Staffing Levels
6/10
✓
Recent recruitment drive and service now fully staffed, but staff and relatives noted shortages especially on dementia unit during summer.
Training & Dev
7/10
✓
Comprehensive induction including Care Certificate, specific training for needs, robust supervision and regular updates; practical supervisions introduced.
Management
8/10
✓
Staff described the management as supportive and approachable; '[Registered manager] is an exceptional manager. She always has time to listen'; managers help on the floor.
Programmes
6/10
✓
Two activity coordinators provide varied activities like skittles, balloons, piano, entertainers, Pat the Dog, Memory Café, gym; plans for mini bus and greenhouse.
Points to consider
Staff sometimes couldn't meet needs quickly enough, leading to distress for other residents from one person's outbursts.
We recommend that when it is identified people are at risk, or feel at risk, action is taken in a timely manner to help ensure people's experience of living at the service is safe.
Not always enough staff, especially on the dementia unit, so people sometimes had to wait for support.
Staff and relatives told us there were not always enough staff to meet people's needs. Concerns about staffing levels were mainly in respect of the dementia unit.
Only regular activities with coordinators, but no specialist programmes or advanced training for dementia engagement yet.
Neither [activity co-ordinators] had received training in how to effectively engage with people living with dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews