Last updated: 9 February 2026
"Supportive culture and strong safety practices with good staffing and training, although no permanent manager holds it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff told us they were supported to be open about mistakes... confident the management team would act to protect people.
Staff described how the provider had been exceptionally supportive of them and accommodated their additional needs. Staff were supported to speak up.
People told us there were enough staff to support them and came quickly... Staff also had enough time to chat and spend time with people. The provider used a dependency tool to calculate how many staff were needed.
Staff confirmed they had completed an induction... supported to study for recognised qualifications in social care. There was a system in place to provide staff with regular supervision.
The provider spent at least 2 days a week at the service and were always contactable by phone. Staff told us they worked as a team and the providers were supportive.
A fitness trainer visited each week... people had enjoyed a trip to the local bowling alley. The provider has sponsored a local youth football team... working with a local art school... children from a local school had also visited to read.
No permanent manager right now, though deputy is being supported to step up.
The registered manager had recently left the service, however, there was a clear support plan in place for the deputy manager.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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