Working at Treetops Court Care Home

New manager not fully registered yet and oversight weak so risks like safety checks slip through

newly appointed manager in post, who was in the process of registering with CQC... Effective quality assurance systems were not in place to mitigate risk of harm

Not enough permanent staff so agency covers shifts which frustrates team and lowers morale due to language barriers

Staff told us they did not feel there were enough permanent staff and agency staff were used when needed... lower staff morale and more frustration when agency staff were used due to language barriers

Gaps in specialist training like dementia care so staff not fully equipped for all residents needs

not all staff had all relevant training to support the needs of all people in the home... dementia training and training to support people when they were distressed