Working at Treeton Grange Nursing Home

Systems were in place to protect people from abuse and the risk of harm. Staff understood their roles and how to raise safeguarding concerns. Risks to people were assessed and regularly reviewed. Medicines were safely managed.

Staff told us they could report concerns to the registered manager. Regular staff meetings took place and staff were actively involved in these. Staff told us the provider and manager were available and that they felt supported by them.

Some staff and relatives told us staff were rushed and more staff were required. During our inspection we observed enough staff to meet people's needs and the service was providing the correct amount of staff based on people's assessed needs. The registered manager told us they had used agency staffing to cover shortfalls, however since they had recently recruited more staff into the permanent team the use of agency staff had reduced.

Per 2020 comprehensive inspection: Staff told us they received training and felt this gave them the skills and knowledge to carry out their role. Staff completed an induction programme which included mandatory training and shadowing experienced staff.

Leadership was visible in the service and relatives told us the manager was approachable and available. Staff told us the provider and manager were available and that they felt supported by them.

Per 2020 comprehensive inspection: The provider employed an activity co-ordinator who was responsible for organising activities and social events. On the day of our inspection we observed activities taking place and people getting involved and enjoying them. People regularly attended a luncheon club in the nearby village.