Working at Trees Nursing Home
12 Candlers Lane, Harleston, IP20 9JA
Operated by R J Francis Care Homes Limited
21 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"A caring inclusive culture, responsive staffing, and strong safeguarding, although unclear ways for staff to raise concerns and underuse of the care records system need improvement."
Safety & Risk
7/10
✓
Staff understood their safeguarding responsibilities and how to protect people from poor care and abuse. Accidents and incidents were analysed, and actions put in place.
Staff Culture
6/10
✓
People, relatives, and staff consistently referred to a family atmosphere. There was a caring and inclusive culture.
Staffing Levels
6/10
✓
During our inspection we observed staff visible in the service with call bells answered promptly. A relative told us, 'There is enough staff.'
Training & Dev
5/10
!
Staff completed an induction and received training in courses relevant to their roles. They said this helped them feel confident in their work.
Management
4/10
!
Some aspects of the management of the service needed improvement. For example, processes for staff to escalate clinical concerns were not always clear, and the electronic care planning system was not being used to its full effect.
Programmes
6/10
✓
People had access to a range of activities and social opportunities. The service activities coordinator supported them 1:1 with suitable activities such as jigsaws; visiting art group.
Points to consider
Ways for staff to raise health concerns are not always clear, and the care records system is not used fully.
processes for staff to escalate clinical concerns were not always clear, and the electronic care planning system was not being used to its full effect.
No set training paths or guides for nursing tasks like catheter care or wound dressing.
Nursing staff provided a range of clinical tasks including catheterization, and when required, wound care but there was no specific training pathway or standard operating procedures for these activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews