Working at Tree Top View

People were protected from the risk of abuse. Staff understood about positive risk taking, reporting risk. People's medicines were managed in a safe and person-centred way. Staff administered medicines in pairs.

Staff survey results showed job satisfaction increased from 46% in 2018 to 85% in 2019. 90% of staff said they were proud to work at the service.

Staff and relatives consistently told us enough staff were deployed to support people in a person-centred way. The registered manager... undertaken a piece of work around agency staff consistency including agreed terms with agency providers for temporary to permanent employment.

Staff received a high standard of training... There was an in-house PBS practitioner who worked closely with staff... The registered manager invested in staff's professional growth.

The registered manager was innovative around staffing and recruitment... Stakeholders consistently told us about the positive changes to the culture and staffing since the registered manager took over.

Staff supported people to make significant achievements and overcome their fears... educational lessons... gym sessions... skills for life co-ordinator... Picture Exchange Communication System (PECS)... Makaton.