Working at Trecarrel Care Home

The provider had effective safeguarding systems in place and staff knew what actions to take to help ensure people were protected from harm or abuse. People received their medicines as prescribed. Regular checks and audits of the medicines management system were effective.

There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff told us there could be times when they were short of staff but that any gaps were filled by other members of the staff team.

Staff had received required training. The manager held an electronic system that recorded all their training and prompted staff when an update was due. New staff were supported to complete induction training.

The manager provided effective and supportive leadership to the staff team and their individual roles and responsibilities were well understood.