Last updated: 10 February 2026
"Staff feel supported by receptive managers with strong safety practices and positive culture, but no activities programme means mostly routine personal care."
Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted. The staff team discussed accidents/incidents as learning opportunities... Evidence showed that the frequency and intensity of events... had reduced significantly.
People, their relatives and staff were asked for their views and experiences of the service and feedback was positive. Staff were positive about the level of management support they received.
Training and supervision records showed staff were up to date with required training and regularly supported on a one-to-one basis by the manager.
Comments included, “I always feel [registered manager] is open to new ideas and receptive to any queries or concerns... considerate of staff needs also” and staff were positive about the level of management support.
The provider was innovative and creative in how they supported people to meet their preferences and choices. For example, a person loved to go swimming, to ensure that staff could respond to their request at the time they wanted to go, the provider supported staff to purchase a swimming outfit to keep at Tranquil cross.
No activities programme or coordinator, so the role is mostly routine personal care with basic support for occasional outings like swimming.
The provider... supported staff to purchase a swimming outfit to keep at Tranquil cross, so that they could go swimming when the person requested this.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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