Last updated: 10 February 2026
"Outstanding management and a proud, supportive culture, although occasional waits for help at busy times and a basic activities programme hold it back."
People were protected from the risk of abuse... Medicines were managed and administered safely... Risk assessments provided guidance for staff on how to safely support people.
Staff were very engaged and clearly proud of the service. They told us, 'It's a great home, I love working there', 'It's an amazing place to work' and 'Management team are amazing and very supportive'.
Enough staff were deployed to safely meet people's needs, although some people said they had to wait for support at busy times, particularly at night.
Staff received a comprehensive induction to the service, shadowed more experienced staff and completed a wide range of training... Regular supervisions and annual appraisals.
The registered manager was highly motivated and promoted a very open, inclusive and person-centred culture. They were approachable, consistently encouraged feedback, and worked hard to respond to people's needs.
The provider employed an activities coordinator and had a comprehensive activity plan in place. People were encouraged to give feedback about the activities and make suggestions.
Staffing is adequate but people sometimes wait for help at busy times, especially at night.
although some people said they had to wait for support at busy times, particularly at night.
Activities programme has a coordinator and variety but no specialist or innovative approaches mentioned.
People had the opportunity to take part in a wide range of regular and meaningful activities. The provider employed an activities coordinator and had a comprehensive activity plan in place.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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